Version 2 - Atera for IT Departments (Enterprise)

Configuration Configure your service

Devices

Overview

The depth of a full-stack platform with the power of AI

	A better way to support work With Autonomous IT support running in the background, employees get instant help. That means no waiting, no tickets, and no slowdown.

Run your IT from one place Atera unifies RMM, helpdesk, ticketing, and patching into a single, streamlined platform to give you full visibility and control.

	AI agents working for you Atera’s AI agents work alongside your team to handle up to 40% of routine tasks autonomously.

IT that runs smarter, with you or for you

IT Autopilot From automated to Autonomous IT IT Autopilot goes beyond assistance and autonomously resolves issues on end-user devices with no hands needed. Enterprise-grade IT support, 24/7 IT Autopilot delivers human-like assistance, not canned responses. Context-aware intelligence IT Autopilot taps into your knowledge base to solve issues your way. Smarter daily workflows IT Autopilot deploys apps, resets passwords, provides real-time insights, and more.

	IT Autopilot Your AI assistant, built into your workflows AI Copilot helps your IT team move faster with instant guidance and context-aware suggestions. AI that works where you do AI Copilot flags issues and suggests next steps, helping your team move faster with less guesswork. Real-time, in-context support From replies to resolutions, Copilot guides every step without breaking your flow. Smart suggestions, no setup required AI Copilot handles auto-replies, KB creation, root cause hints, and more to free up your time.

Security-first, AI-responsible Our platform is built with best-in-class security, data protection, and compliance standards, and our AI features are developed with transparency and governance at every step.

Award-winning, peer-approved See why we’re top-rated on G2 in categories like Remote Monitoring, Patch Management, and Helpdesk.

Features

Remote Monitoring and Management

Network Discovery

Professional Services Automation

IT automation Harness the power of Atera’s all-in-one IT automation tools to automate manual and mundane tasks, so you can focus on the work you were born to do.	Real-Time Monitoring and Alerts Determine the alerts you get about your end-user's devices with the ‘threshold profile’, so you’re only alerted when you need to be.
IT Reporting and analytics Powerful reporting and analytics at your fingertips. Use reporting to increase customer retention by proactively providing your customers with valuable insights.	Mac Remote Monitoring and Management made easy Install only one software — Atera’s Mac RMM agent — to unlock the next level with complete visibility and control over the Mac environment.
IT Documentation IT documentation is how you codify your processes for better collaboration, customer service and efficiency. Take it to the next level with Atera!	Complete Activity Log Every single action or command that you or any other user issued is automatically logged into the main database.
SNMP Monitoring With automatic OID monitoring on Linux-based devices (routers, firewalls, PCs, etc.) you now have the capacity to monitor all of your printers, RAIDs, routers, and other SNMP devices.	Linux Remote Monitoring and Management for deeper visibility Utilize Atera’s Linux RMM agent to gain complete visibility and control over your Linux environments seamlessly!
Server Monitoring Explore Atera's server monitoring feature for comprehensive IT management. Keep servers running smoothly with real-time insights and alerts.

What is Network Discovery? Providing updates at-a-glance, with the Network Discovery software add-on, you have real-time visibility of all the digital assets and open ports within your monitored networks, irrespective of network firewalls. Clever, eh?	Absolute security Consistently ensure your end-users’ security with Atera’s Network Discovery. Our next-generation security feature unearths unauthorized devices, prevents overload on the network, and facilitates the onboarding of end-users faster and better than ever before.
Port scanning and potential CVEs By mapping the entire attack surface of your network using Network Discovery, IT pros can reduce this attack surface to a minimum by eliminating any unnecessary open ports.	Active Directory and Workgroups scanning By integrating with Windows Active Directory Domain Services, Network Discovery can access information about devices and users on a specific domain or subdomain.
Dynamic graphs and reports For all Network Discovery scans, reports provide a complete picture of everything IT professionals need in order to effectively monitor their environments, including device types, workstation or server status.	Customer onboarding Atera’s Network Discovery tool eliminates the pain of onboarding new users. Upgrade your process by letting our solution take care of all your complex challenges and time-consuming tasks.

Advanced Reporting Make data-driven decisions every time by gaining invaluable insights with Atera’s advanced reports.	Helpdesk and ticketing Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with clients and managing customer tickets like a boss.
Customer Portal Sync your ticketing system, provide instant responses, issue articles and tips in your knowledge base and launch your service into the next level.	Flexible contracts and billing Easily create the perfect contract and service level agreement (SLA) that turns prospects into signed customers with the customization and flexibility you crave.
Reports and analytics Generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.	AI ticket tagging AI auto-tagging makes your work-life easier by automatically categorizing tickets by chosen keywords. Search by specific tags to take your ticketing to the next level!
Ticket automations Fast-track your ticketing system to the next level with the most effective way to manage your users’ environments, time-tracking, communication, and details across the organization.

AI Copilot Accelerate your IT team from alert to resolution, and leverage Agentic AI to reduce workload, summarize issues, and suggest instant resolutions.	IT Autopilot IT Autopilot is the face of the digital workforce—an AI agent built for IT teams facing rising ticket volumes, staff shortages, and growing demands for instant resolution.
Responsible AI Atera is committed to safeguarding the trust and privacy of our customers and to the responsible development of all our AI solutions and tools.

What is Patch Management? Patch management is the IT industry’s blanket term for how you install and manage patches in an IT environment.	Comprehensive reporting Become the master of your IT universe, and generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.
IT automation With one-click onboarding and even a checkbox to apply on "newly installed devices", setup and onboarding of new devices is now easier, safer, and more automated than ever.	Software bundles Software bundles can be created once, and then used thereafter for critical repeatable tasks such as onboarding or setting up a new user in a specific department.
Linux Patch Management Package Manager. Say goodbye to vulnerabilities and welcome a seamless, hassle-free approach to keeping your systems up-to-date and secure.	MacOS Patch Management Effortlessly manage and secure your Windows and macOS devices with Atera's patch management, enabling you to view, upgrade, and maintain your installed patches with ease.

Work from home with Splashtop Atera's 'Work from Home' Remote Access with Splashtop integration allows your users to connect from home to their computers at work within minutes. Try Atera today.	Attended and unattended support Atera also supports unattended access via Splashtop, allowing technicians to perform diagnostics, schedule and perform updates and installations, and troubleshoot issues on devices without an assigned user.
Smart Remote Access collaboration tools Make it easy to support remote users with a whole army of intelligent tools and features for communication with Atera’s remote access software.	Airtight security and control With Atera, all remote sessions are protected with TLS and 256-bit AES encryption.
File transfer Sending and sharing files can be completed in seconds, with full data encryption of information both in transit and at rest.	Multi-monitor capabilities No need to end sessions and start new ones to see additional monitors or devices, view it all at a single glance.

Vicarius
https://player.vimeo.com/video/1091744866 vRx is engineered to be the most robust vulnerability remediation platform, shifting from problem detection to proactive resolution. Powered by native patching, custom scripting, automation, and patchless protection, Vicarius equips security and IT teams with a complete toolbox to efficiently eliminate CVE-related risk.

Cynet
The all-in-one security solution that natively consolidates, integrates and automates all the prevention, detection, correlation, investigation and response capabilities you need, backed by a 24/7 MDR service.

Intelligent ticketing and Helpdesk software Atera’s helpdesk solution and ticketing system are intuitive and user-friendly, helping you get 'er done better and faster than ever.	AI ticket tagging Enjoy automatically cataloged tickets with the next-generation in ticketing – Atera’s automatic ticket tagging.
Automated reports Let Atera make automated reports, so you can make data-driven decisions, every time.	Knowledge Base Create and maintain a robust knowledgebase to centralize the storage of important articles, information, and essential tips and tricks.

Support

Support Details

Native. Custom. Boundless.

IT Autopilot integrates seamlessly with your existing tools, from identity providers to ticketing systems, custom APIs, and productivity platforms. With built-in integrations, AI-powered knowledge, and limitless connectivity via Cloud Actions, MCP or Zapier, it works wherever your IT lives and automates beyond what you’ve imagined. See how it works to learn more.